Here we would like to draw your attention to CRM_WFM_CTI_MAP transaction code in SAP. As we know it is being used in the SAP CA-GTF (General Application Functions in CA) component which is coming under CA module (Cross Application).CRM_WFM_CTI_MAP is a transaction code used for Define CTI Queue and Indicators in SAP.
It comes under the package CRM_WFM_FORECASTING.
Transaction CRM_WFM_CTI_MAP technical data table
| Tcode | CRM_WFM_CTI_MAP |
| Purpose | Define CTI Queue and Indicators |
| Module | CA |
| Component | CA-GTF |
| SAP Package | CRM_WFM_FORECASTING |
| Type | P |